1. Introduction
Welcome to InsanoDev. We develop and maintain software products,
web applications, desktop applications, APIs, automation tools, and custom freelance
solutions for clients worldwide.
This Privacy Policy explains how we collect, use, store, and protect your information
when you use our website, products, or services.
2. Information We Collect
Personal Information
- Name
- Email Address
- Company Name
- Billing Information
- Payment Details (processed securely through payment providers)
- Support Requests
Technical Information
- IP Address
- Browser Information
- Device Information
- Operating System
- Usage Statistics
- Error Logs
3. How We Use Your Information
- Provide purchased software and services
- Deliver freelance development projects
- Provide customer support
- Improve our products
- Detect fraud or abuse
- Process payments
- Send important service updates
- Comply with legal obligations
4. Cookies
Our website may use cookies and similar technologies to improve user experience,
remember preferences, analyse traffic, and maintain secure sessions.
You can disable cookies through your browser settings; however, some website features
may not function correctly.
5. Third-Party Services
Our products or website may integrate with third-party services including but not limited to:
- Payment Processors
- Google Analytics
- Cloud Hosting Providers
- Email Services
- Authentication Providers
Each third-party service has its own privacy practices, and we encourage users to review
their respective privacy policies.
6. Data Security
We implement industry-standard technical and organizational security measures to protect
your information against unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your information, no online service can guarantee absolute
security.
7. Data Retention
We retain personal information only as long as necessary to provide our services,
comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
You may request to:
- Access your personal data
- Correct inaccurate information
- Delete your account (where legally permitted)
- Request a copy of your stored information
- Withdraw consent where applicable
9. Children's Privacy
Our products and services are not intended for children under the age of 13. We do not
knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes become effective immediately
upon publication on this website.
Refund & Return Policy
Digital Products Notice
Because our products are digital software, downloadable content, source code,
licenses, APIs, plugins, and digital services, they cannot be returned once delivered.
Software Products
- All software sales are considered final.
- Refunds are generally not provided after successful delivery or activation.
- If a purchase was made accidentally, please contact us within 24 hours before license activation.
Freelance Development Services
- Project deposits are non-refundable.
- Payments made for completed milestones are non-refundable.
- If a project is cancelled before work begins, any payment excluding transaction fees may be refunded
at our discretion.
- Custom software developed specifically for a client cannot be returned.
Exceptions
Refunds may be considered if:
- You were charged multiple times due to a payment error.
- The purchased product was never delivered.
- A technical issue prevents delivery and cannot be resolved within a reasonable timeframe.
Chargebacks
Initiating a chargeback without first contacting us to resolve the issue may result in
suspension or termination of access to our products and services while the dispute is
being investigated.
Contact Us
If you have any questions regarding this Privacy Policy or Refund Policy,
please contact us through our official website or support email.